A shift is taking place in the corporate travel market. Some travel programs are moving from straightforward traveler communications to a plan for traveler engagement. Corporate travel communication is about more than distributing a policy and ensuring that travelers know what to do in case of an incident. There’s the need to consider who –…
Nashville is the most expensive business destination in the USA based on the cost of its lodging. A survey conducted by CheapHotels.org of hotels rated at least 3 stars found it to be the costliest to stay overnight in among the 30 most populous U.S. destinations during the month of October. At an average price tag of $261 for…
Another summer in the United States, another summer where half the country only dreamed of a real vacation. As in summers past, a vast swath of Americans did not take time off to hit the beach, take a road trip, visit a national park, or explore countries beyond their borders. The lack of vacation time taken by…
Until recently, if you had even mid-tier elite status with an airline, you could bet on getting upgraded from economy to business or first class on many, if not most, of your flights. Not anymore. These days, scoring a free upgrade has become the exception rather than the rule of frequent flying. Here’s why—and what…
Globally, 86 percent of travelers surveyed said a meeting conducted in-person is more effective and productive, a view consistent across every age group. Travelers in Australia, Canada, China, India, UK, and the US made a stronger endorsement, at 90 percent, on average; as did travelers with a title of VP and above (91 percent). In…
The free amenities that were once considered special perks that add value to the customer experience have become the new norm, according to The J.D. Power 2016 North America Hotel Guest Satisfaction Index Study, released this week. The study found that while overall satisfaction with hotels increased by 2 points in 2015, to 806 points…
Thirty-five years after American Airlines launched the world’s first major frequent-flyer rewards scheme – AAdvantage – it is poised to become the last of the ‘big three’ US legacy carriers to complete a fundamental revamp of its particular loyalty program. Unlike the initial scheme offered back in 1981, allocating reward points to flyers based on the…
With TSA wait times on the rise and no easy solution in sight, TSA PreCheck—the paid program that gives passengers a fast track through security—looks like an increasingly wise investment. But don’t get your wallet out just yet. Is throwing money at the problem institution really the answer? Or is there a better alternative for speeding…
Taxi drivers are a diverse lot. From the white-gloved drivers of Japan to the proud professionals of the United Kingdom and Ireland that must pass rigorous local geography tests before taking to the wheel, most are out to make an honest living. In other places, regulations are patchwork (or nonexistent) and drivers and operators may…
Traveling is fun, but hanging out in the airport? Not so much. The delays, layovers, long lines, miles between gates…it just plan stinks. Luckily, our friends at Marriott Traveler have compiled a list of airports that qualify as aviation palaces of amusement! If you’re headed to one of these special airports, you can thank your…